Our Opening Hours

Weekdays

Our normal hours are 09:00 to 17:00 Monday to Friday.

Weekends

Our site is open on Saturday from 08:00 to 12:00. We are closed on Sundays and Bank Holidays.

What Is StoreProtect?

StoreProtect is an extension to the standard Self Storage Agreement that allows liability to be accepted for loss or damage to your stored goods in certain circumstances. Protection is offered on a replacement value basis for most items, taking into account their age, quality, level of use and second-hand market value at the time your property is placed into storage.
StoreProtect is not available for motor vehicles stored outside a unit or for food and other perishable items. Full details of what is and isn’t covered can be found in the Self Storage Agreement and StoreProtect Addendum, which should be read before choosing your cover.

Declaring Your Maximum Replacement Value

To benefit from StoreProtect, you must declare a Maximum Replacement Value. This is the total value required to replace all goods you store and must be accurate for the entire time your items remain in storage. If you add or remove items, this figure should be updated to remain correct. This value helps ensure the right level of protection is in place and avoids issues if a claim is ever required.

What If You Don’t Choose StoreProtect?

If you choose not to opt for StoreProtect, liability is limited under standard terms to negligence only, up to a maximum of £100. In this case, you are required to arrange insurance independently for your declared Maximum Replacement Value for the full period of storage.

How to Calculate Your Maximum Replacement Value

Your Maximum Replacement Value should represent the total current cost of replacing all stored items, allowing for age, condition and second-hand market value at the time they are placed into storage. Some items are calculated differently:
Antiques and artwork: replacement value is the current market value
Documents: replacement value covers only the physical cost of replacement or reprinting, not the value of the information stored within them
Even if you arrange your own insurance, declaring an accurate Maximum Replacement Value is still required.

Understanding Proportional Reduction

If the Maximum Replacement Value declared is lower than the true replacement value of your stored goods, liability may be reduced proportionally in the event of a claim.
Example: If your total stored items are worth £10,000 but you declare £5,000, liability would be reduced by 50%. If £3,000 worth of goods were lost or damaged, the liability would be limited to £1,500.

Clear, Straightforward Protection

StoreProtect is designed to keep things simple, transparent and fair, helping you store your belongings with confidence. For full terms and detailed conditions, please read the Self Storage Agreement and StoreProtect Addendum carefully.
If you’d like help understanding StoreProtect or deciding the right level of protection for your goods, get in touch and a team member will be happy to help.